North Wales Fire & Rescue Service Website Redesign

A full length case study is available to download here


North Wales Fire and Rescue Service Website Re-Design

Disciplines applied
User Experience • User Interface and Interaction


The website was about 7 years old and not conveniently accessible for multiple devices or users. There were also a lot of users contacting the North Wales Fire & Rescue Service alerting them to the fact that the user journey was confusing and the site was difficult to navigate for those with disabilities.

The brief was to evaluate all aspects of the website -  user journey, user interface and interaction and offer solutions to correct issues with all of the above.

A full pdf case study is available to download here.


The Final Designs

The whole site is responsive and is available in Welsh and English. 

All pages follow the W3C’s WAI accessibility guidelines and comply to the UK’s Disability Discrimination Act.

An audio description service is provided on each page.